Enquiries, compliments, feedback and complaints

Our Patient Services team is your first point of contact for any comments, questions, feedback, compliments or concerns about our service or treatment you have received from us. You also contact our Patient Services team if you wish to make a complaint. The team also deals with all general enquiries about our policies and procedures and how we work.

To help us find your records quickly please provide us with your unique ID reference number or alternatively confirm your name and full address, including your postcode.

If you are contacting us on behalf of someone we may need their consent to liaise with you regarding certain aspects of our care or records. Should we not hold consent we may need to talk to them directly.  Alternatively they can write to us at the below address or email us at info@outsideclinic.com  If you hold POA (or similar) a copy of the documentation may be required.

How we will manage your enquiry

We will always act in your best interest and try to answer your query first time but on occasion we may need further time to ensure accuracy.

Our promise to you

When we receive an enquiry, you can expect us to do the following:

  • Listen to you thoroughly and understand how we can help you
  • Be open and honest in our response
  • Help you to find the best way of resolving any problems, or getting an answer to your question
  • Deal with your enquiry in confidence
  • Keep you updated on the progress of your enquiry and any action we intend to take
  • Communicate to you in your chosen format
  • Use information from your enquiry to improve our services

What we will do if we get it wrong

Although we aim to provide a high quality service, there are times when we get it wrong. When that happens we will do the following.

  • Offer you an apology
  • Use your experience to improve our policies and practice
  • Report back to you on the action we have taken

Concerns or Complaints 

If we have been unable to help you to your satisfaction or you would rather raise a complaint directly
please contact us on 0800 60 50 40

Alternatively complete your details below and submit to leave your feedback or enquiry.

 

Enquiry Type (required)

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First Name (required)

Surname (required)

Postcode (required)

Email

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Your Message

How would you like us to contact you?
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The Outside Clinic is committed to respecting the personal information you submit and we take all appropriate measures to secure it and process it in accordance with the Data Protection Act 1998.