Q. If I’m over 60, am I entitled to a free eye test at home?

A. Yes, if you need help or assistance to get to a high street optician.

Q. Will I be entitled to free frames?

A. Yes. All aspects of the examination will be carried out in the same way as it would be in a High Street practice. Modern compact equipment, allows your optician to perform the same tests, sometimes using different types of devices.

Q. How will I know if you are the optician?

A. All staff wear a prominent identity badge, which includes their company ID Number. They have all had a Disclosure Certificate through the Disclosure and Barring Service (Formerly the CRB) and the company is registered with both the General Optical Council (GOC) and your local Primary Care Trust. If you have any concerns, call us to check.

Q. What do I need to sign for my NHS test, and does the optician need to see proof?

A. Proof of eligibility will be requested by your optician, as required under current regulations. You will be required to sign a General Ophthalmic Services application form for the test to be conducted. Signing this form is also confirmation of your entitlement, should evidence not be available.

Q. Will I be able to choose spectacles?

A. A comprehensive range of spectacle frames is carried by our opticians, ranging from £49.95 – £149.95  to designer frames. There is also a range of over 600 lenses to choose from, to accommodate all types of prescriptions. Spectacles are manufactured to order.

Q. Will I be entitled to free frames?

A. Yes if you are eligible and entitled to NHS optical vouchers.

Q. How will I receive my spectacles?

A. All spectacles will be delivered and fitted by a member of the dispensing team who will fit each pair and ensure that the expected level of vision is being achieved.

Q. Do you have information for patients in alternative formats or languages?

A. Yes we can provide information regarding our service in alternative formats or languages.

You or your representative can request this by calling our Freephone number, sending an email to info@outsideclinic.com or writing in with your request.

Q. What if I need additional support or a translator to access the service?

A. If you require additional support to access our service you or your representative should contact us as above and we will discuss how to provide this.