Hearing Care Assistant

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  • Hampshire
  • London
  • Surrey

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Job Summary

Reporting to: Audiology Manager

Salary: Commensurate with qualification and experience

Hours: Four or five days a week, 09:00-17:30 (not including travel time to first and from last appointments)

Qualification: BSHAA approved Hearing Care Assistant.

Hearing Care Assistants are an integral part of the audiology team by delivering excellent patient focused service and supporting the HAD in the following tasks:

  • Preliminary case history
  • Otoscopy
  • Audiometry (but not masking)
  • Impression Taking
  • First fit including REMs
  • Basic repairs and fine tuning
  • Rehabilitation and auditory training

Clinical tasks not suitable for an HCA

  • Masking
  • Prescribing and Dispensing of hearing aids

HCAs are permitted to perform much of the role previously restricted to the HAD. The particular  areas outside their scope of practice are masked audiometry and dispensing of hearing instruments. Once qualified, they operate under indirect supervision of the HAD and it is therefore important that HCAs have clear guidelines to follow in carrying out their duties and that the HAD is aware of what they have undertaken on their behalf.

Activities of the role

  • Fitting appointment (including Real Ear Measurements) .
  • Rehabilitation appointments, for patients experiencing difficulties.
  • Service appointments to recognise basic hearing aid faults
  • Initial introductions and case history
  • Maintenance of hearing instruments, including changing domes, tubes, windguards, waxguards, cleaning of aids, changing battery drawers.
  • Assist in training other staff
  • All employees have a duty for safeguarding and promoting the welfare of children and adults with care and support needs.  Staff must be aware of the organisational procedure for raising concerns about the welfare of anyone with whom they have contact. The organisation believes that it is always unacceptable for a child, young person or adult with care and support needs to experience abuse of any kind and recognises its responsibility to safeguard the welfare of all, by a commitment to practice which protects them.
  • Complies with all aspects of the Health and Safety at Work Etc Act 1974 and with the Company’s current Health and Safety Policies.


  • Self starter – Highly self-motivated and focused on achieving challenging goals.
  • Provide safe and effective hearing care support.
  • Flexible – Willing to do what is necessary to meet service levels.
  • Dedicated to the development of others.
  • Strong Business Ethic – ensure service levels and targets are met.
  • To be able to draw from previous experience and knowledge to make recommendations and problem solve.
  • To be able to demonstrate a track record of commercial success in a target driven environment.
  • Excellent communication skills.
  • Strong desire to succeed.


  • Competitive salary
  • Company pension
  • Company car
  • Covered by company’s liability insurance
  • Discounted eye wear and hearing products
  • Generous holiday entitlement
  • Weekends off
  • Childcare vouchers
  • Three ‘treat’ days granted for 100% attendance
  • Sat-Nav
  • Laptop/mobile phone
  • Long service awards

Additional Information

All successful candidates will be subject to satisfactory written references, medical clearance, and evidence of your right to work in the UK and Disclosure Certificate through the Disclosure and Barring Service (Formerly the CRB)

References: One of your referees must be your current line manager and all references must cover the previous five years work or study history.

There is a No Smoking Policy throughout The Outside Clinic.
All job descriptions are subject to review, and there will be initial consultation with the jobholder. The Outside Clinic is an equal opportunities employer.

For more information or to apply for this role upload your CV now.