Patient Retention Advisor

Current Vacancies

  • Swindon


Reporting to: Head of Patient Contact

Salary: £16k pa rising to £17k after successfully completing probationary period.

As a member of our Outbound Customer Appointments Team you will be contacting our clients and arranging their routine Sight & Hearing testing appointments with them. You will have a desire to succeed clients expectation and have a positive ‘Can do’ attitude with an ability to achieve high standards at all times and be able to use initiative and creativity.

You must be confident in working in a role where your actions will directly influence others and have experience of working to targets and managing your own client portfolio.


  • Quality outbound calls contacting our current patients with an aim to rebook them for their routine sight and Hearing appointments.
  • Listening to customer requirements and presenting appropriately to make a booking.
  • Understanding and communicating up to date information on the products and services offered by The Outside Clinic.
  • Regularly and accurately updating the databases.
  • Be proactive with contacts to ensure we are first in mind when the patients or practices are looking for assistance with their optical and hearing care needs.
  • To understand team strategies and objectives.
  • Ability to work and problem solve independently and manage deadlines when required.
  • Exceptional eye for detail with an inquisitive approach to your work.
  • Complies with all aspects of the Health and Safety at Work Etc Act 1974 and with the Company’s current Health and Safety Policies.


  • The ability to explain just about anything to anyone, and you’re comfortable communicating on the phone and via email.
  • Ability to achieve high standards at all times and be able to use initiative and creativity
  • Strong problem solving skills with the ability to think on your feet.
  • Excellent influencing and persuasive skills.
  • Strong time management skills, ability to take responsibility for and prioritise own workload
  • Good customer service skills, committing to company belief of ‘always do what is right for the patient’
  • A professional, approachable nature
  • Self starter


  • Every weekend and bank holiday off!
  • Discounted eye wear (including sunglasses) and hearing products.
  • Three ‘treat’ days granted for 100% attendance.
  • Contributory pension scheme, on successful completion of probationary period.
  • Childcare vouchers.
  • Full training and support.
  • Additional external training opportunities.


All successful candidates will be subject to satisfactory written references, medical clearance, and evidence of your right to work in the UK.

References: One of your referees must be your current line manager and all references must cover the previous five years work or study history.

Under the provisions of the Health and Safety at Work Act 1974, it is the duty of every employee

  • To take reasonable care of themselves and others at work
  • To co-operate with the The Outside Clinic as far as is necessary to enable them to carry out their legal duty
  • Not to intentionally or recklessly interfere with anything provided, including personal protective equipment, for health and safety or welfare at work.

There is a No Smoking Policy throughout The Outside Clinic.

This job description is a guide to the work you will be required to undertake. It may be changed from time to time to meet changing circumstances. It does not form part of your Contract of Employment

The Outside Clinic is an Equal Opportunities employer.

For more information or to apply for this role upload your CV now.