Changes to our care home eye testing service
From 20th December, our optometrists will now conduct the full examination, including the measurement of spectacles for individual patients during appointments.
The previous operating model comprised a team of two – optometrist and an assistant – seeing multiple patients across one clinic.
We believe that the change to our operating model means that we can provide a higher level of service to all parties – the patient, their next of kin, and the Care Home.
Our new operating model will mean that will be able to see patients quicker and provide a higher level of patient centred care. To see patients on an individual basis, the NHS requires just 48-hour notification. This contrasts to the group clinic where the NHS requires at least 3 weeks prior notification prior to visiting multiple residents.
We feel engagement with the next of kin would be far better if they are involved prior to the examination right through to the end. Seeing patients on an individual basis at the request – or with the prior consent – of the family member will facilitate this. This level of customer service is difficult to achieve when scheduling multiple patients during one visit.
We aim to complete the last group clinic in Care Homes on Friday 20th December.
We will continue to see residents on an individual basis, instead of seeing all residents in one visit.
Next of kin can book an individual eye test appointments for their loved one by completing this form.
Care Home staff can also book eye tests for residents with the permission of next of kin or the patient themselves.
Eye test for individuals can be booked now using this form.
Yes. We endeavour to make sure we complete all existing bookings.
As of 20th December, we are no longer accepting group bookings for Care Homes, however you can book tests for individuals (with appropriate permission) using this form.
The NHS website provides a list of opticians providing eye tests.
Yes. The service will continue as usual for all orders. Residents may benefit from an additional level of aftercare, available through our CarePlus package.